#AMAZON YELP CUSTOMER SERVICE PRO#
PRO TIP: Addressing negative reviews is not just about responding to that specific customer.
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Try to make things right: but don’t offer free replacements or refunds publicly: post a public response and then direct the customer to reach out to you via messages and resolve the issue “behind closed doors”.If applicable, apologize, and sympathize: take responsibility for the product’s issues.We know how hard it is to get those in the first place! Don’t forget to thank the customer for leaving a review or feedback.Personalize your responses by addressing the customer via their name and addressing the specific issues the customer is complaining about.Don’t leave your customers waiting: do your best to respond as soon as possible.When drafting a response to negative review or feedback, follow the steps below: However, we at Bellavix, want to help you to provide a fantastic reply. Find and click on “Your Profile” and rename your profile to “Your Brand Customer Service” and add the logo imageĪny response is better than no response.In the top right corner, find and click on “Your Account”.That way when you post comments, it will say that your brand’s customer service team responded. The first thing to start with is to change your profile name and logo, especially if you’re on Seller Central.
Use Bellavix Tips and Guide to properly address your reviews and sellers’ feedback in order to maximize the benefits reviews have. And what better way to do it than to read the reviews for your products, address customers’ issues and respond to those reviews.
Reviews can give insight into understanding a buyer’s needs and improving the products. Even more so if you, as sellers, are genuinely interested in hearing what your customers have to say. Moreover, they help build customers’ trust and loyalty. Not to mention, review quantity and quality directly impact Amazon’s Search Algorithm. Products that have a lot of (positive) reviews give shoppers more certainty and confidence in the products and this increases the chances of conversion rate. Risking of Amazon suspending your account for a review is simply not worth it!) No wonder so many sellers out there turn to black hat tactics to get reviews! (That’s a no-no, btw. Even with the best description, bullets, images, and A+ content, most shoppers rely on reviews to make an informed purchase decision. Customer Service: Responding to Reviews on Amazon Indirect Factors Influencing Amazon SEO – ReviewsĪnyone selling on Amazon knows the importance of reviews and feedback and how closely related they are to the sales and conversion rate.
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